Hosting Support
All our hosting clients have access to fast, quality support 24 hours a day, 7 days a week :

1. THROUGH THE WEB HOSTING CONTROL PANEL (CP).

Context Help. Fast and easy explanations of each page of the CP. Simply click on the HELP link in the top right corner of the CP. A drop-down window appears with more information about how to use the functionality of the particular section of the CP.

Video Tutorials. We have made over 40 movies, so that you can become familiar with our Control Panel as quickly as possible by watching the relevant movie.

Help Center. This is an information system based on the keyword search principle, i.e. a FAQ (Frequently Asked Questions) information database, but much more advanced than the standard static FAQ. We regularly update the database of the Help Center with new entries.

Ticketing System. If you still haven’t found the answer to your question in the Help Center, we suggest that you use our Ticketing System. You can open a ticket by clicking on the Request Help link. Each ticket is replied to within no more than 60 minutes after it has been opened. In order to supervise and maintain a high quality support service, we insist that a unique ticket is opened for each problem through the Request Help link in the CP.

2. THROUGH OUR DOMAIN & HOSTING WEBSITE.
You can use our online form to get in touch with us 24 hours a day.

3. BY PHONE. YOU CAN CONTACT TECHNICAL SUPPORT AT:

US TOLL FREE PHONE: +1-800-574-0902
INTERNATIONAL PHONE: +1-510-870-2470
UK PHONE: +44-20-7993-2768

4. THROUGH THE LIVE CHAT BUTTON ON OUR WEBSITE.

We have 3rd party Live Chat support to handle your enquires (4:00am to 10:00pm EST/US).

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